Your transformation journey is unique. We produce tailor made digital and organizational solutions specially designed for you.
Training
- Agile Methodologies (Frameworks)
- Project Management Trainings
- Gamification and Facilitation (Gamification)
- Agile Roles and Barriers
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Strengthening Trainings
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PURPOSE OF TRAINING
Gaining insight into customers' experiences, needs and expectations throughout their interaction with a business, mapping the various touchpoints and stages a customer goes through when interacting with a product, service or brand.
Overall, the goal of understanding the customer journey is to align business processes, marketing efforts, and customer interactions to deliver a seamless, personalized, and satisfying experience that meets customer expectations, increases loyalty, and contributes to business success.
WHO SHOULD TAKE THIS TRAINING
Leaders
Those who are or will start in an Agile Leadership Role
Agile Team Members
Agile Coaches
People in SM or PO Role
DURATION
1 Day
CONTENT
Identifying the customer
Creating a Customer Persona
Journey map based on persona
Action plans at problematic points
Roadmap design
Improving Customer Experience
Personalizing Interactions
Increasing Customer Satisfaction and Loyalty
Improving Conversion and Retention
Supporting Business Growth
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- Leadership Trainings
- Management Trainings
- Role-Based Reinforcement Programs